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FAQ and limits
Answers to common questions about KnowVault: browsers, sound, video processing, invitations, SSO, and every limit you should know about.
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Can't find your answer? Write to us at support@knowvault.fr or use the Support page.
What is KnowVault?#
KnowVault is a platform for capturing and passing on your teams' knowledge through short videos. Experts record what they know, and colleagues can access it 24/7.
Who is KnowVault for?#
The platform is built for SMEs, mid-sized companies and large enterprises that want to preserve, structure and pass on their internal knowledge.
How much does KnowVault cost?#
KnowVault is free for up to 3 contributors. The Pro plan costs €13.90 excl. VAT per contributor per month, with 2 months free on an annual commitment (€139 per year). Viewers are always free. An Enterprise offer with a dedicated server is available on quote. See Plans and billing.
Can I try KnowVault before signing up?#
Yes. A public demo is available at demo.knowvault.fr, with no sign-up or credit card: explore a pre-filled workspace freely.
Is my data secure?#
Yes. Videos are encrypted (AES-256) at rest and in transit. Servers are hosted by OVH in France, and data and videos by Supabase in Ireland (EU), in line with the GDPR. The Enterprise offer includes a dedicated server. See Security and GDPR.
Limits to know about#
| Item | Limit |
|---|---|
| Video duration | 15 minutes |
| Video file size | 2 GB |
| Uploaded video formats | MP4, WebM, MOV |
| Attached documents | 10 per video, 50 MB each |
| Folder depth | 5 levels |
| Invitation validity | 7 days |
| Comment | 2,000 characters |
Which browser should I use?#
A recent browser on a computer. To record your screen with your computer's sound, Google Chrome or Microsoft Edge are recommended. On a phone, you can watch, search and film with the camera.
Why doesn't my recording have any sound?#
Check the microphone selected in the recorder settings. For your computer's sound, tick audio sharing in the screen selection window.
Why is my video stuck in "Processing"?#
Processing usually takes a few minutes, depending on the length. You can already watch the preview version. If the video goes to Error, restart processing from its page.
Why can't a colleague see my video?#
Check that it is published (a draft is only visible to people who can edit it) and that your colleague is a member of the team.
Why can't I invite a contributor?#
On the Starter plan, the limit is 3 contributors, pending invitations included. Upgrade to the Pro plan, or invite the person as a viewer: it's free and unlimited.
Why does Google or Microsoft sign-in reject my account?#
SSO signs in to an existing account. Sign up first, or accept the invitation you received by email.
I didn't receive the confirmation or invitation email: what should I do?#
Check your spam folder. An expired invitation can be resent by an administrator or by the team's manager.